Dubai: In a year where passenger satisfaction is more crucial than ever, Air New Zealand has claimed the title of the world’s best airline in the 2024 Readers' Choice Awards, boasting an impressive satisfaction score of 89.08%.
This achievement comes at a time when airlines are re-evaluating their offerings to meet changing consumer expectations, particularly in the areas of in-flight dining and overall comfort.
Singapore Airlines and Qatar Airways follow closely
Singapore Airlines take second place with a score of 88.47%. The airline is commended for its premium service, which has long been a staple in the industry.
Meanwhile, Qatar Airways secured third place with a score of 87.11%, renowned for its luxurious seating and overall comfort—essential factors as travellers increasingly prioritise comfort during long-haul flights.
Emirates and British Airways maintain strong positions
Emirates, known for its award-winning in-flight entertainment, came in fourth with a score of 86.92%, while British Airways followed closely at fifth with 86.49%.
These rankings highlight a trend where established airlines are competing not just on price but on the quality of the travel experience they provide.
KLM enhances dining with Michelin-star partnership
Notably, KLM Royal Dutch Airlines, which ranked 11th with a score of 82.59%, has made waves in the industry by partnering with a Michelin-star restaurant to elevate its onboard dining experience.
This partnership reflects a growing emphasis on culinary excellence that could influence dining offerings across the airline industry.
Top 12 Airlines of 2024
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Air New Zealand – Score: 89.08
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Singapore Airlines – Score: 88.47
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Qatar Airways – Score: 87.11
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Emirates – Score: 86.92
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British Airways – Score: 86.49
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Etihad Airways – Score: 85.18
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Virgin Atlantic – Score: 85.17
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Delta Air Lines – Score: 84.17
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Swiss International Air Lines – Score: 83.00
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Malaysia Airlines – Score: 82.86
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KLM Royal Dutch Airlines – Score: 82.59
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Air India – Score: 80.73
As travelers look for more than just a means of transport, these rankings showcase the airlines that have successfully adapted to meet the evolving demands of passengers, setting the stage for a more enjoyable flying experience in 2024 and beyond.