Work in the UAE Platform: A digital hub streamlining employment transactions including visas
“Work Bundle” smart service cuts transaction time by 83% and reduces document requirements by 79%
Abu Dhabi: The UAE Ministry of Human Resources and Emiratization (MOHRE) has unveiled the significant impact of its smart service initiative, the “Work Bundle,” which has emerged as one of its most transformative digital solutions.
The service has succeeded in reducing key employment-related procedures by 72%, data entry fields by 93%, required documents by 79%, and physical visits by 77% — ultimately slashing overall transaction completion time by an impressive 83%.
Work in the UAE
Offered through the integrated digital platform “Work in the UAE”, the Work Bundle provides a streamlined suite of services enabling private sector companies and individuals to complete employment and residency procedures efficiently. The platform is the result of a strategic partnership between the Ministry, the Federal Authority for Identity, Citizenship, Customs and Port Security, Emirates Health Services, the Telecommunications and Digital Government Regulatory Authority (TDRA), and the Abu Dhabi Department of Health.
خدمات ذكية مبتكرة نضعها بين أيديكم على مدار الساعة وأينما كنتم في#الإمارات، من خلال قنواتنا الإلكترونية وبما يلبي احتياجاتكم بكل سهولة ويسر.#وزارة_الموارد_البشرية_والتوطين#خدمات_حكومة_الإمارات#خدمات_قبل_الطلب#خدماتي_رقمية#خدمات_استباقية pic.twitter.com/je3cKSNVnn
— وزارة الموارد البشرية والتوطين (@MOHRE_UAE) April 3, 2025
Simplifying procedures
The Ministry said that the Work Bundle is designed to simplify and streamline employee and business management processes across the UAE’s private sector. By integrating multiple related services into a single unified platform — based on a one-time data submission model and a consolidated payment system — the initiative is built on the principles of proactive government service delivery.
The bundle brings together three core services essential to employee management:
1- Onboarding a New Employee:
This service facilitates the hiring process by allowing employers to apply for a work permit for a new employee through the platform. All required documents can be submitted electronically, and the application is processed swiftly by relevant authorities.
2. Renewing an Employee’s Work Permit:
Employers can renew existing work permits proactively through the platform. Updated employee data helps accelerate the approval process, offering a seamless experience for ongoing employment compliance.
3. Cancelling an Employee’s Work Permit:
Employers can securely and efficiently cancel work permits for employees who are no longer required, reducing the time and effort involved in the process.
The Work Bundle adds significant value by offering a unified and user-friendly experience through a single application shared across all relevant entities. It incorporates a standardized payment model, eliminates the need for multiple visits, reduces documentation, and enables seamless data exchange between government partners via unified integration mechanisms.
Digital services
The “Work Bundle” initiative supports the national direction towards digital transformation and the enhancement of the quality of government digital services. It aims to save time and effort for business owners by simplifying employee onboarding procedures through a streamlined process that consolidates data requests and document submissions into a single step. This simplification reduces the need for in-person visits to service centers.
The “Work Bundle” is one of the key initiatives driving significant improvements in the ease of managing business operations, thereby directly contributing to strengthening the UAE’s competitiveness in global indices related to ease of doing business for private sector companies of all sizes.
Five platforms
Additionally, the “Work Bundle” enhances the user experience by replacing five separate platforms with a unified platform. This new approach reduces the number of services from eight to a single seamless journey, cutting down the process from 15 steps requiring 16 documents to just 5 steps with only 5 documents. It also reduces the number of required visits from seven to just two, significantly decreasing the processing time from 30 working days to just 5.
The initiative further aims to simplify procedures and minimise the time and effort required from users. Its impact is reflected in an annual reduction of 25 million procedural steps, 12.5 million physical visits, and 62.5 million working days.
Collaboration
This initiative is the result of close collaboration among federal, local, and private sector entities: the Ministry of Human Resources and Emiratization, the Federal Authority for Identity, Citizenship, Customs and Port Security, the General Directorate of Residency and Foreigners Affairs – Dubai, Dubai Health, and the Department of Economy and Tourism in Dubai. Together, they have enabled users to complete their transactions with fewer steps via the digital platform offering these services.