RIYADH: Saudi Arabia has issued a stern warning to Hajj service providers, reaffirming its zero-tolerance policy for any failures in delivering high-quality services to pilgrims.
Dr. Tawfiq Al Rabiah, Minister of Hajj and Umrah, made it clear that companies failing to meet required standards will face severe punitive measures, including hefty fines and potential licence revocation.
The announcement was made during a high-level meeting in Mecca with key stakeholders responsible for pilgrimage services, as preparations intensify for the upcoming Hajj season.
Strict penalties
Al Rabiah emphasised that the Ministry of Hajj and Umrah will not tolerate negligence, urging service providers to uphold the sanctity of Hajj by ensuring smooth operations and top-tier services. Any failure to comply with regulations or maintain service excellence will result in stringent consequences. He highlighted that penalties could range from substantial fines to the permanent revocation of operating licences, depending on the severity of the violations.
The minister praised the efforts of the Supreme Hajj Committee, led by Minister of Interior Prince Abdulaziz bin Saud bin Naif, for its role in ensuring an organised pilgrimage. He also acknowledged the commitment of service providers dedicated to offering exceptional experiences. However, he reiterated that the government remains firm in its stance against any shortcomings that could disrupt the pilgrimage.
Quality oversight
The minister urged companies to implement rigorous oversight mechanisms to ensure seamless operations at every stage of the pilgrimage. Key service areas such as transportation, accommodation, catering, and logistical support were underscored as critical components requiring excellence. Providers must prioritise the comfort and safety of pilgrims from their arrival in Saudi Arabia to their departure post-Hajj.
Al Rabiah also stressed the necessity of strict schedule adherence to facilitate the smooth movement of pilgrims between holy sites. He urged companies to focus on pre-arrival and on-site education for pilgrims, ensuring they are well-informed about the rituals and processes involved in their journey.
Compliance checks
To reinforce operational efficiency, the minister directed Hajj service providers to promote the Nusuk card, a digital service pass that grants pilgrims seamless access to essential services. He called for full cooperation with the ministry and Hajj offices to ensure its widespread adoption.
Additionally, he urged service providers to support the "No Hajj Without a Permit" campaign, aimed at preventing unauthorised individuals from entering holy sites. To ensure compliance, ministry teams will begin self-evaluations and on-site inspections from Shawwal 10. These assessments will help identify and address any deficiencies in service provision ahead of the Hajj season.
With Saudi Arabia maintaining its uncompromising stance on service quality, Hajj providers must now ensure flawless execution to meet the government’s high standards and guarantee a seamless pilgrimage for millions of worshippers.