Flights updates: Dubai Airport urges passengers not to arrive at the airport unless flights are confirmed
Emirates also suspends check-in for onward connections through Dubai until midnight April 19
Dubai: Dubai Airports has once again urged passengers not to come to the airport unless their flight has been confirmed and recommended arriving only two hours before their scheduled departure.
"We urge you to only come to the airport if your airline has confirmed the departure of your flight. As we're currently facing congestion, please do NOT arrive too early. Aim to get to your terminal no earlier than 2 hours before your departure time," said Dubai Airports on its X social media handle.
"We're endeavouring to do our best to support guests impacted by delays due to recent unprecedented weather conditions. However, due to the ongoing disruption, and to speed up recovery, we are temporarily limiting the number of arriving flights from 12PM on 19 April for 48 hours," it added.
We understand the worry that families of our elderly guests are feeling, as they've had to spend longer than expected at DXB.
— DXB (@DXB) April 19, 2024
Please know that our teams are focused on providing priority welfare to families and elderly guests and are doing all that we can to ease their journey.
Emirates has also decided to suspend check-in for all customers across its network travelling with onward connections through Dubai, until 23:59 GMT on 19th April. This is to support operations recovery from the recent bad weather at its Dubai hub.
In a statement, Emirates said that passengers already in Dubai and in transit will continue to be processed for their flights. Customers travelling to Dubai as their final destination may check-in and travel as usual.
Emirates advised all customers to check the latest flight schedules on its website, as delays to departures and arrivals are expected.
The carrier advised impacted customers to contact their booking agent or Emirates Office for rebooking options, acknowledging the current high call volume and apologising for any delays in response.
Current highlights from @DXB operations: The airport is set to return to full operational capacity within 24 hours
— Dubai Media Office (@DXBMediaOffice) April 18, 2024
Video Courtesy: Dubai Air Navigation Services- @dansdxb @DubaiAirports | @DXB pic.twitter.com/GkZlAwYOZV
Emirates full statement
Emirates is suspending check-in for all customers in our network with onward connections through Dubai until 23:59hrs GMT, 19 April (03:59hrs Dubai time, 20 April). Customers with connections in Dubai will only be accepted at their point of origin if their flight departs after 23:59hrs GMT, 19 April. This is to support operations recovery from the recent bad weather at our Dubai hub.
Passengers already in Dubai and in transit will be accepted on their flights. Customers travelling to Dubai as their final destination may check-in and travel as usual. Customers can expect delays to departures and arrivals and are advised to check the latest flight status here http://emirat.es/flightstatus.
Impacted customers should contact their booking agent or Emirates Office for rebooking options. Emirates extends our sincerest apologies to impacted customers who have experienced delays and disruption to their travel plans. We appreciate how difficult it is for everyone affected. Our teams are working hard to restore our scheduled operations as soon as possible.